Superb Villa, 3 sviittiä, 3 kylpyhuonetta Alpeilla 6 henkilöä
- englanti, ranska, espanja, kiina
100 %:n hyvitys, jos peruutus on tehty vähintään 30 päivää ennen saapumispäivää. 50 %:n hyvitys, jos peruutus on tehty vähintään 14 päivää ennen saapumispäivää.
Villa conforme a la description mais méritant une remise à niveau (joint de carrelage de la piscine défaillant, cascade hors service, climatisation à refaire une recharge de gaz, etc ....)
Petit malentendu pour le transfert et donc attente de +/-1h00 à l'aéroport.
Propreté du logement impeccable
Beaucoup de soucis concernant l'eau chaude et installation de mitigeur thermostatique ne serait pas du luxe (difficile de régler la température de l'eau sous la douche)
Manque d'équipement pour la vie de tous les jours (verres, tasses, cuillères, etc ... (présent mais en nombre insuffisant)
The property is very cozy, the villa thoughtfully designed. Congratulations! It's a 7-8 minutes ride to Nai Harn beach, a Family Mart is within 100m distance. Also, a fantastic restaurant "Kook" is located across the street from the mentioned store, good massage parlors next to it. We really enjoyed our stay, however the housekeeping did not perform as promised, whatever the cause. This is the only reason why we don't rate it as a 5-star experience. Luckily, the villa is fully equipped and we managed some issues ourselves. Upgrade the maintenance and it will be perfect! Wish the owners all the best!
Not as advertised!
We rented this villa from May 30th to June 24th, 2018. The whole experience has left us very unhappy. The house is only 1200 square feet not the 3767 square feet like advertised. They forgot the baby cot which was planned over a year before. The house is no-where near beaches or amenities. We had to rent a car to be able to get to anything, which was a huge expense 18000baht plus gas. The first day we went exploring it took us over 45 minutes walking in 40 degree weather to get to the shops and restaurants. They changed our beds only twice the whole time and always came unannounced and while our baby was sleeping so the main bed was only changed once. They gave us one towel each for over a week and a half and when we complained they brought wet smelly towels as replacements. We had been in contact with the property managers right from the beginning about how upsetting this whole experience was as even the address given on the site was incorrect! When we google map the address given and the actual address there was over a 6 minute DRIVE apart. The only reason we actually got to the villa was they arranged a taxi from the airport. Otherwise we wouldn’t have known that the address was wrong until we went to the wrong villa! The closest beach was a 15 minute DRIVE and then the next closest was a HALF HOUR! There was no fitness centre, no waterfall, no bathrobes, the pool was way over chlorinated to the point it actually bleached our children’s bathing suits. All these issues were discussed with no resolution. Before writing this review, we had been in contact with the property manager right from day and again every time something else went wrong. Unfortunately no resolution has happened and no apology for the horrendous service. The water ran out every couple of days and had to have people in over and over again. We travelled with two small children and parents. This was unacceptable. The stairs in the place are uneven and my mother and sister both fell down leaving them in the hospital (with more expenses). We had to wait over 9 days to get a coffee pot which they promised to get the next day then it was the next and next to the point I had to call the general manager as nothing was taken seriously and we could never get a straight answer. The electricity at the end of the month was over 650.00 Canadian dollars for the month. We were so excited for this trip and spent so much time planning to be completely disappointed and frustrated!
This review is a gross misrepresentation of what actually happened. The same unsubstantiated complaint was sent to Homeaway and after hearing us decided that everything was in order.
First of all, the villa is in the heart of Rawai, just a couple of minutes by walk from Sai Yuan road where restaurants and convenience stores can be found. Within a mere 5 minute drive, you can reach the following beaches: Ao Sane, Naiharn, Ya Nui, Rawai, Laem Ka, Freedom, Chalong. Within 10-15 minutes, you can reach Kata Noi and Kata.
The temperature in Phuket never goes over 32 degrees, I have not experienced 40 degrees here (a small detail that shows that this review is to be taken with a lot of salt).
We had cleaning twice a week like in our promise (this is recorded in our computer system) and we change bed sheets every week.
The pool is professionally cleaned twice a week, it's just perfect.
The mother and sister going to hospital is something we never heard of and very much doubt so.
The guests broke the coffee maker. We replaced it at no cost. Anywhere else, it would have been the duty of the guests to buy a new one obviously.
To have successful holidays, we believe it is important to be in a holiday mood and our little lovely team will always make sure we do our best to make it happen!
superbe villa cinq étoiles (et plus !!!)
Si le paradis existe à Rawai, il est, à n'en pas douter, sis à la villa tropicale de Cathy et Jean-Pierre: confort, raffinement, luxe sans ostentation sont au rendez-vous.
Cerise sur le gâteau: des hôtes et un manager alliant professionnalisme, écoute empathique et discrétion.
Seul petit bémol: dur, dur de quitter la villa tropicale, Rawai et Phuket.
Beautiful Clean Luxurious Villa
This place was just like it is picture, beautiful and clean. Cathy and Jean-Pierre the owners quickly responded to all of our questions and were helpful. When renting this place you are responsible for the electric, the days you are booked for. It does depend on your usage, but here is example we had five adults, used air condition in all rooms, couple loads of laundry but did not cook the six days and the cost was about 3800 Thai baht. This certainly would not deter me from renting this place, just wanted to give you an idea of cost.
Stephan the property manager was exceptional. We had a little hiccup when arriving to the Phuket airport as they flew us into the domestic terminal but then transfer us to the international. Our schedule driver had been waiting for us but at the domestic terminal for an hour. For some reason we were having trouble calling Stephan from our cell phone but the friendly people at the airport called for us to make sure it was a local number. Stephan did not answer at this time but called the airport back within a minute or so. The friendly lady in the office at the airport located me. Within 15 minutes of so Stephan had the driver reach us. Anything we needed I know Stephan was just a call away. Talk about exceptional customer service! Also one of the safes locked but not with a code we had entered and Stephan was right there to resolve the issues.
Do not hesitate to rent this place as you will be taken care of! It is off the beaten path a bit (just what we wanted) but pretty easy to get every where by walking or taking Grab (something like Uber) and taxis. It was great location for going to Phi Phi island etc. and close to so many other adventures, restaurants and beaches. Little grocery store, ATM close by too. Definitely would recommend to family and friends. Thank you again to all for making our vacation so special!
Beach Naiharnin 3mn
Kata Beach 5 minuuttia
Lähes kaikki mukavuudet ...
Kauppoja ja 24/24 7/7
Thaimaan ja Länsi-ravintolat
Avuksesi voimme järjestää kuljettajamme -Villa lentokenttäkuljetukset (lisämaksu).
Lennoilla voimme olla hyviä neuvoja !!!