1/5 Hirveä
Kathlyna O.
25. maaliskuuta 2024
Huonoa: Siisteys, sisäänkirjautuminen, viestiminen, sijainti ja listauksen paikkansapitävyys
Will never stay at Phoenix V again.
Enjoyed the stay as far as being with family. The room and service on the other hand? Where do I start. Booked the room, never received invoice. Called to get it email, put in new card yet still took it off the card I initially placed the first payment with. Had to changed condo due to construction (which is out of there hand), but will never stay at Phoenix V again! We had to pay extra to use amenities which was not disclosed until arrival. They were very rude. Tried to check in and the lady at the desk asked our room number, told her. She proceeded to speak with her coworker ignoring us, my nephew said “good afternoon” and she rudely threw her finger up and told him to hold on she would be with us in a minute (he is 7). They would not even let us into the room until EXACTLY 4 o’clock and we showed up 20 minutes till. We get to the room and our code won’t even work yet can’t get the front desk to answer so we have to call the company which took 10 minutes. We get in the room and it smells off. The shower curtain has mold all over it. The sink stops up in the bathroom so we had to pull the plug which was field with hair, a condom, and mold. We go to lay down for bed after not being after to get anything fixed and there are NO SHEETS OR COVERS for our 4th guest which is my teenage daughter. The “pull” out bed was covered with boards and bed has no sheets either. The tiles at the corner of the bed are bowing up, you could feel them press in. Yet room cost a lot for nothing.
Kathlyna O.
Yöpyi 3 yötä maaliskuussa 2024