Check in time listed on web site and provided by owner were not congruent (3 pm and 4 pm). When I arrived, unit had not been cleaned - dirty towels in bathroom, bed not made, frig not clean, etc. Thomas responded quickly to my text and the cleaning service arrived within 30-40 minutes and did a great job, but my plans for the afternoon were disrupted. Once clean, bed and accommodations were comfortable. Kitchen supplies reasonable but could use more glasses. Check in and out procedure was otherwise fairly smooth.