3 makuuhuonetta ja 3 kylpyhuoneet, joissa on yksi parhaista yksityisistä paikoista lomakeskuksessa
- englanti, espanja
100 %:n hyvitys, jos peruutus on tehty vähintään 60 päivää ennen saapumispäivää. 50 %:n hyvitys, jos peruutus on tehty vähintään 30 päivää ennen saapumispäivää.
Booked this place last minute. Unit was dirty, caked on dust on blinds and cabinets. Only one burner on the stove worked, the floor was filthy to the point some parts were sticky and our feet were black, pool cleaner was broken. Emailed management about cleaning and things not working I was responded to by saying to let owner know, cleaning they didnt have time because we booked last minute and they had a late check out ( which is unacceptable to me still because that’s not my fault), said stove worked so he doesn’t know why it’s not working and that the pool cleaner didn’t have a hole so maybe someone switched it. This was emailed by the “president” of the company. Communication started off good with owners, I also let them know about the stove which they responded nicely to, but after sending them a message of how unhappy me, my husband, my mother, and my two kids were there was no response till this day. Unacceptable and unhappy. Don’t recommend if you want a nice place to stay for your vacation this is not it.
Hi Kristie, I'm sorry you felt disappointed with our handling of your query. As you say, we did contact the managing agent immediately you called us, and they attended to look at the problems.
In terms of the issues you raised, yes we did have another booking leaving the same day but this shouldn't have affected your visit; we paid for an extra cleaner to attend and we purchased a full set of new linens for your arrival to speed up the turnaround. We just tried our very best to ensure you had a good stay. We have had guests staying all year and no-one has commented on the lack of cleanliness, so I apologise if it wasn't up to your standards. In fact the guests staying shortly before you have said what a great stay they had and would like to book again in the future. In terms of the comments about the cooker, I'm just confused as this was recently checked and was all fine. And I'm sorry about the pool cleaner having a hole in it, I'm sure you understand some things occasionally break and need to be replaced. Thanks again for posting the honest review and giving the chance to respond. Amanda
Sunshine brilliant stay
Very nice I will b back thank you.
Everything you need for your Disney vacation
This unit is well stocked and well located in the Windsor Hills complex. Close enough to club house that you can easily walk to it. Parking for second car is right across the street.
When we arrived, the unit looked and smelled very clean. Kudos to the cleaning crew. The unit is tastefully decorated throughout. Prior to arrival, you will want to stock up on paper towels, soap, toilet paper, etc.
Kitchen has enough plates, cups, glasses and utensils for you to prepare meals, including non-breakable plates and bowls for children. The only thing I found missing was potholders. Had I noticed this before I had dinner in the oven, I would have bought a Disney set and left it for the next guest. Kitchen appliances were rather basic, but functional. Everything was in working order.
Samsung washer and dryer upstairs worked well for us. Provide your own detergent.
Bedrooms were all nicely decorated. Granddaughter enjoyed the Disney theme and the ‘hidden Mickey’ in her room.
Splash pool in back had a couple of beach balls and noodles, which the granddaughter greatly enjoyed. Children safety features should provide reassurance to parents of younger children. The pool is regularly maintained and was very clean.
During our trip, the temperature varied from a high of 66 to 88. The A/C handled this well and there were no complaints.
Wifi was a bit spotty. We all had trouble with it dropping at times. When I sat by pool, coverage was very spotty.
There is a lot to do within the Windsor Hills complex. Movies, pool, water slides, game room, etc. Also, limited menu at the club house in case you don’t want to brave the traffic one more time. It is very close to a Wal-Mart, Target and Publix. The Wal-Mart is the closest of the three, but beware, it is the busiest Wal-Mart you will ever find. It does have a nice selection of Disney themed merchandise in case you haven’t yet had your fill.
The reason I give this unit 4 stars is that some of my party complained of hard beds and we all found the couches to be uncomfortable. I personally found the beds to be not as hard as ones I came across in Europe, but certainly not as soft as the one I use at home. It’s personal choice, so it might be fine for you. But, the couches definitely need to be replaced.
We would definitely stay here again. Love the Windsor Hills complex. The owners were very responsive to every inquiry that I had no matter how trivial. Thank you!
Good location as near to entrance to Disney and plenty of local places to eat.
5 minutes walk to community pool.
We are a retired couple and it suited us just fine. And yes we are still doing Disney at our age!
The property was excellent. My only complaint was the the washer and dryer did not work during our stay. However the owner made an adjustment to our rental to compensate.
Thank you very much for your review and thank you for your flexibility - we were pleased to extend your stay. The new Samsung washer and dryer are now installed.
Best wishes, R and A
We had a great time!
Overall our stay was amazing.
Pros: The house was more than big enough for our family. It was clean and decorated as listed. The owner was very nice to work with. I had several questions before our trip and received responses for all and was very accommodating. The community pool area was amazing!! Community was huge, warm and beautiful. The club house was awesome too! We had lunch there a few times. It had everything you might need without having to run to walmart. Walmart is super close but always a mad house. Clubhouse had pool tables and games. We didn’t spend a lot of time here since we were focused on parks but wish we would have made more time to enjoy it. The location can not be beat. We could not get any closer to the parks, Walmart, and other food without being on Disney property. It was perfect location. I can’t stress the location enough.
Cons: The house did not have enough rags and towels which was an issue for us. We were a party of 4 adults and a toddler. We went to park almost everyday and did not have time to wash everyday. The manager (which is not the owner) was not helpful at all. I had to and buy more rags and towels. Not what I was expecting. I expect to buy more toilet paper and paper towels but not rags and towels. The pool at the house was supposed to be heated and was not. Manager had to have someone come out and fix it which wasn’t the day we planned to us it. We didnt use it the whole trip. That was a huge bummer since we picked this house for its pool.
Overall, I would def stay here again. The owner was great and the house was great. Exactly what I was looking for.
Thank you so much for letting us stay!
USA - Florida - Disney / Orlando - Kissimmeen alue - Windsor Hills