Huvila, 5 makuuhuonetta, 3 saunaa (vuodepaikkoja 10-12)
Ann and Gary
Juhlia/tapahtumia ei sallita
Pet fee applicable.
Free use high chair, stroller, and portable crib
100 %:n hyvitys, jos peruutus on tehty vähintään 60 päivää ennen saapumispäivää.
Disappointed and Misled Vacationers!!!
As a family on vacation, we have traveled very far and invested too much to deal with trivial politics. We have pictures to verify each complaint. The manager that came did not assess all of our concerns in person, but merely removed the broken box springs out of the garage onto the curb (in which neighbors moved into the driveway in the middle of the night). She suggested that repairs be made during our stay. This should have been done prior to our arrival. Nothing has been resolved other than the box springs. Please be advised that other than the first visit, no one has made a single attempt to meet with or contact us. We had to initiate each conversation only receive a recording or a deferment asking for more time. Please understand that this is not only about the cosmetics of the rental, but we would like a bed that does not pose a risk of injury to our family members and a functioning washer that does more than a rinse cycle, just to name a few. It is not a matter of it being “our” house, but we do not want repairs being made while we’re on vacation as that is not fair to us. We truly do not appreciate our concerns being minimized to paint spots on the wall or a large feces looking “glue” stain. Please do not misconstrue our concerns. There is, in fact, a sinkhole in which anyone could have easily broken an ankle or leg as we were unloading late at night. We feel as though management is procrastinating in coming to a resolution. We have wasted enough of our vacation already. This matter needs to come to a conclusion NOW.
Please see attachments and video. There are more pictures if needed.
Pictures and video unable to forward in this summary.
P.S. What are we supposed to do with our trash as the can is full from the previous renters?
On Dec 17, 2019, at 6:34 PM, Ann & Gary
Guest did NOT stay in this house, thus this review was posted for the WRONG house!
This villa was perfect for my family and I. We were 12 & slept comfortably. The house was nice and clean and the kitchen is full of appliances. The central AC is amazing! The villa we stood in last year had poor AC so we were really excited about not sleeping in hit rooms. Thanks Ann & Gary!!
Thank you so much Alejandra and we would love to host you again. So come back any time!
A home truly away from home
The owner Ann answered all my silly questions before I got there promptly.Home was just like it was picture and my kids enjoyed the pool very well as much as the rooms they comfortably slept in. This would be my forever choice when I come back. Thanks Ann.
Thank you so much KATHERINE! We look forward to hosting you again soon!
OMG!! The property is EVERYTHING!! We rented both properties since there were so many of us, and we were not let down at all. Ann was wonderful and patient with me. Planning for a large family is not easy. I had 100' s of questuons and she answered. We are looking forward to making this an every 2 year trip to florida and having this as our home away from home.
It was our pleasure to host your and your family. We are glad you had a wonderful time in both homes. Would love to hear from you again soon! :) Ann and Gary
Great value close to everything.
My family of six and my sisters family of six stayed in this home early June while we visited Florida and went to Universal. The property was as described. There was a small handful of items that needed addressing and the management company did so as soon as possible with excellent attention to customer service. Most importantly this place was just what we look for in a vacation rental. A home away from home. The owners were also very prompt in returning our security deposit in full. Honestly I didn’t find the requirements for return of deposit to be very difficult to manage at all, in fact most seemed like common courtesy to the owner and coming renter.
The only improvements we could think of were more towels, flatwear, plates, etc. and some newer bedding. Aside from those minor improvements the rental was perfect and our family had a blast. Honestly I only think that a half a star should be taken (if that much) from a perfect five, but for some reason it won’t let me do it. We will very likely rent another property from this owner as we go to Florida yearly.
Thanks for taking the time to write the detailed review. Would love to hear from you again soon! :) Ann and Gary
We needed a place to stay before closing on our new home and Ann and Gary came to our rescue. We were able to rent fast them. The house is clean and beautiful. Ann and Gary communicate with you fast and when you need them. I would recommend renting with them.
Thank you Daniela!