* 2BR / 2BA * Urban Flat @DTLA @LosAngeles #ExperienceDifferent
Awesome property in great location
Lovely place to stay...easy to walk to good choices for food. Checking in was a bit clunky-front desk was awkward interaction & could not get into building due to security...where to park was unclear as we did not find visitor parking initially.
Beautiful apartment-nice views of downtown.
Special Thanks to the Front Desk Staff on arrival!
Started off bumpy as we couldn't locate the email with the link and directions on how to get in. Front Desk team was professional and extremely helpful.
Everything else about the place was pretty much exactly how it was described. Great view, pretty clean (some hair on the bathroom floor) and big enough for us.
I thought I had asked for two sets of keys but only got two door keys and one elevator key. Made things a bit more challenging but we worked it out.
Thanks again to the front desk teams.
We checked in and the entire place wreaked of marijuana. In the bedroom we couldn't get rid of the stench. It was deep into the bedding. We couldn't use that bed room. I emailed Urban Flats and all they kept saying was that they apologized and would look into it.
They never did a thing to remedy the situation. Nothing
To make it worse, I get a flowery email from them saying that they hoped I enjoyed my stay and when would I be checking out. It was as if they were trying to antagonize me...
I would never stay in one their properties again nor would I recommend it to anyone.
Awesome place - excellent parking - so convenient to downtown !
Awesome location - Close to the staples center and surrounding restaurants. Parking was cheap and convenient. I’d definitely stay here again.
Such a nice place in a great location. Walking distance from so many things. Would stay any time I am in LA!
Awesome location, responsive management, good amenities. Recommended.
Our unit could have been a bit cleaner (particularly the floors) and better-equipped for cooking but overall would definitely stay here again. Location is central with many restaurants and two major grocery stores within easy walking distance. Parking was a breeze. Very comfortable place to retire after sightseeing in LA. Loved the unit's balcony plus the building's pool and rooftop.
Beds and furniture were comfortable and well-appointed. Neighbors in building seem to skew younger and are pretty active at night although the noise level wasn't too bad during our stay, which included a Saturday night. We also had a three-year-old sleeping in the second BR. Most people we encountered in common areas of the building were friendly.
Very happy with management's communication before and during our visit. They seemed genuinely interested in satisfying our needs in a timely manner.
Having read your review, on behalf of Urban Flat, I would like to apologize for any inconvenience the floors may have caused you! Please know that we are addressing this issue posthaste.
Thank you for providing us with this valuable feedback!