2/10 Hirveä
Chris B.
13. joulukuuta 2023
Hyvää: Siisteys, sijainti ja listauksen paikkansapitävyys
Huonoa: Sisäänkirjautuminen ja viestiminen
This house is great if you can get in.
Three important things to know about this house are that the door lock is electric, that the area suffers frequent power outages and that the agent cannot help you get into the house during a power outage.
These things spoilt our weekend at Boyanda. We have stayed at too many short stay accommodation places to count, and this is the first time we have left a negative review.
At check-in time, we had to call the agent (Valley Ranges Getaways) to be able to find the key safe. Then we door would not unlock. Eventually Valley Ranges Getaways arranged other accommodation for us to be able to prepare for the wedding we were due to attend ( to which we arrived rather stressed!) Eventually, Valley Ranges Getaways worked out that power outage was the cause of us not being able to access Boyanda, but told us the only access option was to wait until the power was restored.
The agent had advised us prior to the stay that the power was unreliable and we should be prepared for this. They did not tell us that, if you leave the house, you should be prepared that you may not get back in! Fortunately, it is a great house to spend a weekend in.
We think Valley Ranges Getaways should have worked with the owners to allow guests safe access to the house when the power goes out. When we put this to Valley Ranges Getaways, they did not agree and neither apologised for the inconvenience nor offered any goodwill gesture.
Chris B.
Yöpyi 2 yötä joulukuussa 2023
